難易度:中級

おもてなしの接客英語(English for the hospitality services)


 Chapter 1: 基本表現(Basic Expressions)

Lesson 3: 差し出すときのひとこと、 Here!
「Here!」 Useful expressions when serving something

Activity 1: Picture Description



Look at the picture and say something about it.




Activity 2: Practice the dialog with your teacher.



At the department store...

Salesperson: May I help you?

Customer: Yes, please. I’m looking for a sweater.

Salesperson: What size are you?

Customer: I’m a medium.

Salesperson: What color would you like?

Customer: I don’t mind the color. Any color is okay for me.

Salesperson: Here. How do you like this one?

Customer: It’s nice. Can I try it on?

Salesperson: Of course. Go ahead. The changing room is over there.

Customer: Thank you!

At the department store...

Salesperson: How does it fit?

Customer: It’s fantastic. I really like it. I’ll take it.

Salesperson: Great! Kindly go to the cashier, and pay over there.

Customer: All right! Thanks for your help.

At the cashier...

Cashier: Next, please!

Customer: Hi, I would like to buy this please.

Cashier: Okay, how would you like to pay?

Customer: Do you take credit cards?

Cashier: Yes, we do.

Customer: Okay, here’s my card.

Cashier: Thank you sir/madam. Here’s your card. Kindly put your signature here.

Customer: Here you go.

Cashier: Thank you! Do you like me to put the receipt in the bag?

Customer: Yes, please do. Thanks.

Cashier: Here you go sir/madam. Enjoy the rest of your day!

Activity 3: Read the common expressions aloud and explain the usage of the expressions.



Here!

●Excuse me!

●I don’t mind!

●Can I try this on?

●Go ahead. / Please do.

●Here you are! / Here’s your…

●Here’s your beer! / Here’s your card! / Here’s your new bag!

●There…

Over there…

Activity 4: Role-play



Scenario: A foreign businessman/woman is looking for a pair of pants at the department store. The salesperson assists him/her to get the best pair of pants.

a. First role-play. The student will act as the salesperson and the cashier while the teacher will act as the businessman/woman.
b. Second role-play. Switch roles. The teacher will act as the salesperson and the cashier while the student will act as the businessman/woman.

Note: In the role-play, use as many expressions from Activity 3 as possible.

Supplementary information




有花先生:今回はExcuse me. に続いて、よく使える表現の第2段!!ババーン、Here. よ^^

花子:先生、楽しそうですね…(汗)

有花先生:では、Here. はどういう意味でしょうか。 Do you know the meaning?

花子:here「ここ」ですよね? I live here.「ここに済んでいます」とか?

有花先生:そうHere.「ここ」ね。接客の場面では、さらに「こちら」とか「どうぞ」にもなるわ。商品やレシートを渡すときや席に案内するとき、ドリンクメニューはどこか聞かれて指さしながら…など、いろいろな場面で使えるわ。

(何かを差し出して)どうぞ/こちら
Here.
ヒァ

花子:ふむふむ。Here! だけでいいならすぐ使えそうです。

有花先生:同じ「どうぞ」でもCan I try this on? 「試着してもいいですか?」などと聞かれて、行動を促すときの「どうぞ」はGo ahead. やPlease do. ね。

(行動を促すときの)どうぞ
Go ahead. / Please do.
ゴゥ アヘッド/プリーズ ドゥ

有花先生:Here. に慣れてきたら、Here you are!「こちらです!」とか、Here’s your ~「こちらがあなたの〜です」なども使ってみて♫

こちらです。/こちらがあなたの〜です
Here you are. / Here’s your~.
ヒァ ユ アァ/ヒァジャァ

花子:Here’s your beer!「こちらがあなたのビールです!」
Here’s your card!「こちらがあなたのカードです!」
Here’s your new bag!!「こちらがあなたの新しい鞄です!!」

有花先生:いいいい!!すごくいい!!素晴らしいわ!!

花子:よく道を聞かれたりするのですが、道案内のときも、Here.「ここ」という感じでも使えますよね?

有花先生:うんうん、 here「ここ」、指させる範囲だったらthere「そこ」 、さらに離れてたら、over there「あそこ」 ね。

ここ    →   そこ    →   あそこ
here         there         over there
ヒァ         ゼァ         オゥヴァ ゼァ